Refund policy

At glowflos, customer satisfaction is our top priority. We want you to be completely satisfied with your purchase. Please read our Return and Refund Policy carefully to understand your rights and our procedures.

1. Return Window

You have 3 days to 7 days  from the date you receive your item to request a return. If 3/7 days have passed since your delivery date, unfortunately, we cannot offer you a refund or exchange.

2. Conditions for Returns

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • The item must be in its original packaging with all tags, seals, and labels intact.

  • You must provide a valid receipt or proof of purchase (Order ID).

Non-returnable / Excluded Items:

  • Perishable goods (such as fresh food, grocery items, or short-shelf-life products).

  • Personal care, hygiene, or beauty products if the seal is broken.

  • Clearance or final sale items (if applicable).

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to glowsleekshopify@gmail.com or WhatsApp us at +966 554389499 with your order number and the reason for the return.

  2. Review: Our support team will review your request within 24–48 hours.

  3. Item Pickup / Drop-off: Once approved, our courier partner will pick up the item from your address, or we will provide instructions on how to dispatch it back to our warehouse.

4. Return Shipping Fees

  • Defective, Damaged, or Incorrect Items: If the return is due to our error (e.g., wrong item sent, item damaged upon arrival), glowflos will cover 100% of the return shipping costs.

  • Customer Preference / Change of Mind: If you are returning an item due to a change of mind, the customer is responsible for paying the return shipping fee of 20SAR, which will be deducted from your final refund amount.

5. Refunds

  • Inspection: Once your returned item is received and inspected, we will send you an email or message to notify you that we have received your returned item and whether the refund is approved.

  • Refund Method: If approved, your refund will be processed within 2 to 5 business days.

    • Credit/Debit Card: Refunds will be credited back to your original payment method.

    • Cash on Delivery (COD): Refunds will be issued via store credit, bank transfer, or voucher as agreed upon with customer service.

6. Exchanges

We only replace items if they are defective, damaged, or the wrong item was sent. If you need to exchange an item for the same product, please contact us at glowsleekshopify@gmail.com

7. Contact Us

If you have any questions concerning our return policy, please contact us at:

  • Email: glowsleekshopify@gmail.com

  • Phone / WhatsApp: +966 554389499

  • Address: Sari Br Road al fasaliya jeddah 

  • Website: https://glowflos.com